There is no close-account button. Closing an account is done by asking us, because it removes candidate data belonging to real people and that is not something to trigger with a stray click.
How to ask
Email support@testcandidates.com from an address on the account, saying:
- the company name and workspace,
- that you want the account closed,
- whether you want the data deleted or kept for a retention period you name.
We will confirm before anything is removed.
Before you ask
Once it is gone it is gone, so do these first.
Export what you need. Results as CSV, and a PDF report for any candidate you may still need a record of. See download and export results.
Check your legal retention position. In many places you are expected to be able to show why you rejected a candidate for a period after the decision. Deleting everything the week you close may not be what your own policy requires.
Revoke your API key, if you created one, and turn off any webhook. See keep your API key safe.
Tell your team. Everyone on the account loses access at the same moment.
What happens to candidate data
Candidate records belong to the candidates as well as to you. Candidates can ask us directly about their own data at any time, and that right does not depend on whether your account is open. The candidate side of this is described in your data and your privacy.
If you just want to stop spending
You do not need to close the account.
- Archive your assessments and their links stop accepting candidates. See edit, duplicate or archive an assessment.
- There is no subscription to cancel on per-candidate billing. Use nothing, pay nothing.
- Remove your saved card if you would rather nothing could be charged. Results then wait rather than unlocking, and your existing ones stay readable. See add or change your card.
An idle account costs nothing and keeps your history, which is usually the better answer if there is any chance you will hire again.
A prepaid balance
If you have unused prepaid candidates and are closing shortly after buying them, say so in your email. Refund terms are in refunds.