Billing and credits
Packs, pay as you go, invoices and usage.
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How pricing works
The three ways of paying, the order they are used in, and the one unit everything is counted in.
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Buy a candidate pack
How prepaid packs work, what happens at the card form, and what you get for buying ahead.
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Pay as you go
The no-commitment option: how usage is counted, when you are invoiced, and what happens if you have no card.
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When a candidate is charged
The exact moment a candidate counts, why it is earlier than people expect, and everything that is free.
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Check your usage and balance
What each number on the billing page means, and how to tell whether anything is waiting.
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Add or change your card
Saving a card for usage billing, what a bank check means, and what happens when you remove it.
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Currencies
Which currencies are supported, how yours is chosen, and why an old invoice keeps the currency it was issued in.
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Invoices and VAT
Where to find invoices, what they show, how to get your tax number and billing address on them, and what to do about a missing one.
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Refunds
What can be refunded, what cannot, the window it has to happen in, and how to ask.
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What happens if a candidate does not finish
Whether you are charged, what you can see, and what to do about someone stuck part way through.
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Agency pricing
Recruitment agencies pay a lower agency price for every result and can buy large agency packs, set up automatically when you sign up from the agency page.